Corrections Policy

Jonathan Keiler aims to publish accurate, clear and responsibly prepared content.

We recognise that errors can occur and that information may change after an article has been published. This Corrections Policy explains how readers, contributors, businesses and other affected parties can report concerns, and how confirmed errors may be corrected.

Our Commitment to Accuracy

We aim to take reasonable care when preparing:

Articles
Guides
Listicles
Reviews
Interviews
Profiles
Community features
Brand mentions
Sponsored content

Content may be based on public information, official sources, direct interviews, contributor submissions and materials supplied by featured organisations.

Where an error is identified, we aim to review it fairly and make an appropriate correction when necessary.

What Can Be Reported?

Readers may contact us about:

Incorrect names
Incorrect professional titles
Incorrect dates
Incorrect locations
Broken or incorrect links
Outdated business information
Misquoted statements
Incorrect product or service details
Unsupported claims
Missing commercial disclosures
Copyright concerns
Material omissions
Potentially misleading wording
Privacy concerns
Significant grammatical or formatting problems

A difference of opinion or disagreement with an editorial judgement does not necessarily mean that the article contains a factual error.

However, we may still review concerns where the context, balance or wording could reasonably mislead readers.

How to Request a Correction

Please contact us through the website’s Contact page.

Include:

Your name
Your email address
The title of the article
The page address
The specific wording or information you believe is incorrect
An explanation of the issue
The proposed correction
Supporting evidence or an authoritative source, where available
Your relationship to the subject, if relevant

Providing clear and specific information will help us review the request more efficiently.

Supporting Evidence

Where possible, correction requests should include evidence from a reliable source.

This may include:

An official website
A government source
A professional register
A regulatory body
A company filing
A published policy
A direct statement from the person concerned
Original correspondence
A corrected press release
A product specification
A dated screenshot

We may contact the requester, article author, contributor, featured organisation or another relevant source for clarification.

How Requests Are Reviewed

When a correction request is received, we may consider:

Whether the disputed statement is factual or opinion-based
The reliability of the original source
The reliability of the new evidence
Whether the information was accurate at the time of publication
Whether the article has become outdated
Whether the error is material
Whether the requested change would improve accuracy
Whether legal, privacy or copyright issues apply

We do not guarantee that every requested change will be made.

Requests may be declined where:

No factual error is identified
The supplied evidence is insufficient
The correction would create a misleading impression
The request concerns an honestly expressed opinion
The requested wording is promotional
The request seeks removal of accurate criticism
The requested change would compromise editorial independence

Types of Corrections

The action taken will depend on the seriousness and nature of the issue.

Minor Corrections

Minor corrections may include:

Spelling
Punctuation
Grammar
Formatting
Broken links
Small typographical errors
Minor wording improvements

These changes may be made without a formal correction notice where they do not materially affect the meaning.

Factual Corrections

A factual correction may be made when information such as a date, name, location, qualification, price or product detail is incorrect.

The article may be updated directly.

Where the error is significant, a correction note may be added.

Clarifications

A clarification may be added when the original wording was technically accurate but could reasonably be misunderstood.

Clarifications may provide:

Additional context
More precise wording
A fuller explanation
A distinction between related services
Information about a commercial relationship
A clearer description of the source

Updates

Some content becomes outdated without having been wrong when originally published.

Examples include:

A business changing its services
A practitioner leaving a clinic
A company changing its prices
A product being discontinued
A course changing accreditation
A venue closing
A regulation changing
A website moving to a new address

In these cases, the article may be updated rather than described as corrected.

The update date may be shown where the changes are substantial.

Editor’s Notes

An editor’s note may be added when readers need to understand an important change.

This may happen when:

A significant factual error was corrected
Important context was added
A commercial relationship was disclosed after publication
A quotation was amended
A substantial dispute was reviewed
An article was materially rewritten

The note may briefly explain what changed and why.

Retractions

A retraction may be considered in exceptional circumstances.

This may include situations where:

The central claim is unsupported
The article is substantially inaccurate
An interview was fabricated
Quotations were invented
Plagiarism is confirmed
The content creates a serious legal or safety risk
The article cannot be corrected adequately
The publication was based on fraudulent information

A retracted article may be removed or replaced with a notice explaining that it is no longer available.

Removal of Content

Removal is different from a correction.

We do not automatically remove accurate material because it is inconvenient, unflattering or no longer desired by the subject.

However, removal may be considered where there are serious concerns involving:

Privacy
Personal safety
Copyright
Defamation
Legal restrictions
False identity
Fraudulent submissions
Sensitive personal information
Content that no longer meets our standards

Where appropriate, we may choose to:

Correct the article
Remove a specific section
Remove an image
Anonymise personal information
Replace identifying details
Add context
Remove the entire article

Each request will be assessed individually.

Interview Corrections

Interview participants may request corrections to:

Names
Titles
Dates
Links
Factual details
Transcription errors
Material changes caused by editing

Participants do not automatically have the right to rewrite their answers after publication or remove statements they genuinely provided.

However, we may consider reasonable requests where:

Meaning was changed during editing
The transcription is incorrect
A factual detail is wrong
A statement creates an unexpected safety or privacy concern
Important context was omitted

Review Corrections

Reviews may be updated where:

Product features change
Pricing changes
A service is discontinued
A factual specification is incorrect
A business resolves a reported problem
New evidence materially changes the assessment

A review is still an editorial opinion.

A business’s disagreement with the conclusion does not automatically justify a correction.

However, factual claims within a review should be accurate and supportable.

Corrections to AI-Assisted Content

Artificial intelligence tools may sometimes assist with drafting, research organisation, editing or image creation.

If AI-assisted content contains:

Invented facts
Incorrect names
False quotations
Misleading imagery
Unsupported claims
Incorrect summaries

we will review the issue in the same way as any other editorial error.

We do not treat AI output as an authoritative source.

Response Times

We aim to acknowledge legitimate correction requests within a reasonable period.

More complex matters may require additional time because we may need to:

Review the original source material
Contact contributors
Verify documents
Seek professional advice
Contact the featured organisation
Assess legal or privacy concerns

Submitting repeated messages will not necessarily speed up the review.

Disputes

Where reliable sources disagree, we may:

Retain the original wording
Add the competing information
Attribute each position clearly
Add an editor’s note
Update the article when stronger evidence becomes available

We will not present a disputed claim as settled when the available evidence does not support that conclusion.

Complaints About Opinions

Some articles may contain editorial interpretation, criticism or opinion.

A correction will not normally be made simply because a reader or featured organisation disagrees with an honestly expressed view.

However, opinions should not be based on false facts.

Where the factual basis is shown to be incorrect, we may correct the underlying information and reconsider the conclusion where appropriate.

Abuse of the Corrections Process

We may decline to engage with correction requests that are:

Threatening
Abusive
Repetitive
Clearly frivolous
Intended to harass contributors
Designed to suppress accurate reporting
Submitted using false identities
Unrelated to the published content

Legitimate concerns can be raised firmly without abusive language.

Record of Significant Corrections

Where appropriate, significant corrections may be recorded within the relevant article.

A correction note may include:

The date of the correction
A brief description of the original issue
The corrected information

Minor formatting and typographical changes may not be recorded publicly.

Contacting Us

To request a correction, please use the Contact page.

Include the article title, page address, disputed statement and supporting evidence.

We will review the request and take the action we consider appropriate under this policy.

Changes to This Policy

We may update this Corrections Policy as the publication and its editorial processes develop.

The latest version published on this page will apply.

Last updated: July 2026